Refund policy
Return & Refund Policy – Wellhaven Collective
At Wellhaven Collective, your satisfaction—and your pet’s well-being—are our top priorities.
30-Day Satisfaction Guarantee
If you’re not completely satisfied with your purchase, you may request a refund within 30 days of delivery.
Eligibility for Returns
- Items must be purchased directly from our website
- Product must be used as directed
- Limit of one opened product per customer for refund eligibility (to prevent abuse)
- Additional unopened items may be returned
Non-Eligible Items
- Products marked as final sale
- Orders outside the 30-day window
- Excessive or repeated refund requests
Refund Process
To initiate a return:
- Email us at support@wellhavencollective.com
- Include your order number and reason for return
- Our team will respond within 1–2 business days with next steps
Refund Method
- Approved refunds will be issued to your original payment method
- Please allow 5–10 business days for processing
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, contact us within 7 days of delivery with photos, and we’ll make it right immediately.
We stand behind our products and are committed to helping your pet feel their best.